Privacy policy

At Pitily Pops, we value the trust you place in us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1.Personal Information We Collect
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

*Contact Information: Name, billing address, shipping address, and phone number.

*Payment Information: We use Razorpay to process payments. Your credit/debit card information is encrypted and processed securely by the payment gateway; we do not store your sensitive card or bank details on our servers.

*Order History: Details of the products you have purchased from us.

2. How We Use Your Information

We use the information we collect to:

*Fulfill and ship your orders.

*Communicate with you (Order confirmations, tracking updates, and customer support).

*Screen our orders for potential risk or fraud.

*Provide you with information or advertising relating to our products (only if you have opted-in to our newsletter).

3. Sharing Your Information
We share your Personal Information with third parties only to help us operate our business. For example:

*Shopify: We use Shopify to power our online store.

*Logistics Partners: We share your name, address, and phone number with our courier partners (e.g., Shiprocket, Delhivery) to ensure your package is delivered.

*Payment Gateways: We share data with Razorpay to process your transactions securely.

*Legal Compliance: We may share your information to comply with applicable laws and regulations.

4. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, or disclosed.

6. Cookies
We use cookies to maintain your shopping session (like keeping items in your cart) and to understand how our visitors use the site. You can choose to disable cookies through your browser settings.

7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pitilypops@gmail.com