Return & Refund Policy

Thank you for shopping with us! As a brand specializing in handmade, premium accessories, we take immense pride in the quality and craftsmanship of every piece. Because our products are made-to-order or handled with specific care, we maintain a strict policy regarding returns and exchanges.

1. No Return, Refund, or Exchange
We do not offer returns, refunds, or exchanges for "change of mind" or any other personal reasons. Once an order is placed and delivered, it is considered a final sale.

2. Damaged or Defective Items
The only exception to our "No Return" policy is if the item you received is physically damaged during transit.

3. How to Claim a Refund for Damage
To be eligible for a refund or replacement due to damage, you must adhere to the following strictly:

*Verified Unboxing Video: A clear, continuous, and unedited unboxing video is mandatory. The video must show the package's shipping label, the opening of the seal, and the clear discovery of the damage in one single shot.

*Timeframe: You must report the damage and share the unboxing video with our team within 5 days of delivery. Claims made after 5 days will not be entertained.

*Verification: Once we receive your video, our team will review it. We reserve the right to deny a claim if the video is found to be edited, unclear, or if the damage appears to have occurred after unboxing.

4. Refund & Return Process
If your damage claim is approved based on the verified unboxing video:

*Reverse Pickup: We will arrange for a return shipment of the damaged product from your delivery address. Please ensure the item is packed securely in its original packaging for the pickup.

*Full Refund: Once the damaged product is received back at our facility and inspected, we will initiate a full refund of the order amount to your original payment method.

*Timeline: Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment gateway.

5. Contact Us
To report a damaged order, please reach out to us at pitilypops@gmail.com with your Order ID and the unboxing video.